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General Terms and Conditions
In this section we'd like to explain everything regarding sale conditions, guarantee terms and transport of goods.

Please carefully read the entire section.
For any further information please send a message to our operators at

The customer has the right to cancel his order within 24 hours of receiving a confirmation e-mail by sending an e-mail to:
offer you a "SATISFIED or REFUNDED" warranty, according to Italian Law 22 May 1999 no. 185, whereby our customers have the right to refuse goods, without specifying a reason, within 10 days of receipt of goods.

You can assert your right by sending a recorded delivery letter with notification of delivery to:
- sede legale via Baracca, 12 - 48012 Bagnacavallo (RA) - Italy.

You can also send a mail followed by the above recorded delivery letter within 48 hours.

The cost of returning the goods must be paid by the customer, C.O.D. parcels will not be accepted.The goods must be returned in their original packaging and, besting perfect condition, we will then credit the customer with the full amount indicated in the packing list, as soon as possible. will refund the cost of refused goods within 14 days.

For any complaints please send an e-mail to: specifying the nature of the complaint.

By accepting the general terms of sale you allow to process your personal data for commercial , promotional direct sale and statistical purposes and in accordance with art. 13 (Law 675/96 ) you may have access to your data, request modification or cancellation or disagree to any use by sending an e-mail to:

We may use technology such as a "cookie" to monitor users of this site such as which areas of the site you use most or least often and how often you use the website. A "cookie" is a piece of data stored on the user's hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.

Method of Payment
You may pay your order by:
COD (cash on delivery)
Advance bank transfer
Credit card using PayPal.

Shipping rates and times
Shipping rates for all EU countries as well as outside of the EU are calculated based on the final destination of the package (maximum weight 20 Kg).
To check shipping cost, it is possible to download the
information sheet detailing shipping rates (PDF form)
credits: RAMA internet service